01Who we are
This website is operated by Cedo Ltd, a company registered in England & Wales. “Roar!” is a brand owned and operated by Cedo Ltd. In this policy, “Roar!”, “we”, “us” and “our” refer to Cedo Ltd. We are the “data controller” responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- Company: Cedo Ltd
- Registered office: Halesfield 11, Telford, Shropshire, TF7 4LZ, United Kingdom
- Company registration number: 00934776 (registered in England & Wales)
- Contact: Info@roarhousehold.com
This policy explains what personal data we collect when you visit this website or contact us, how we use it, who we share it with, and the rights you have over it. If anything here is unclear, just email us at Info@roarhousehold.com and a real human will help.
02What we collect
We keep data collection to a minimum. Depending on how you use the site, this may include:
- Information you give us directly — when you email us or use a contact link, we receive your name, email address and the content of your message.
- Technical & usage data — your IP address, browser type and version, device information, and how you interact with our pages. This is collected only where you allow non-essential cookies (see section 5).
- Cookie data — small files stored on your device, described in detail in the Cookies section below.
We do not knowingly collect data from children, and we do not collect special category data (such as health or biometric information) through this website.
03How & why we use it
Under UK GDPR we must have a lawful basis for using your personal data. We rely on the following:
| What we do | Why | Lawful basis |
|---|---|---|
| Respond to your enquiries | To answer questions about stockists, products, trade orders and press | Legitimate interests |
| Operate & secure the website | To deliver pages reliably and protect against misuse | Legitimate interests |
| Understand site usage | To measure traffic and improve the site (analytics) | Consent |
| Meet legal obligations | To comply with accounting, tax and other legal duties | Legal obligation |
Where our basis is legitimate interests, we have balanced those interests against your rights and freedoms. Where our basis is consent, you can withdraw it at any time without affecting earlier processing.
06How long we keep it
We keep personal data only for as long as we need it for the purpose we collected it, or to meet legal requirements. Enquiry emails are typically kept for up to 24 months after our last contact, unless they relate to an ongoing trade relationship or a legal obligation that requires longer. Cookie lifespans vary by type and are removed automatically when they expire or when you clear them.
07Your rights
Under UK data protection law you have the right to:
- Be informed about how we use your data (that's what this policy is for).
- Access a copy of the personal data we hold about you.
- Rectification — ask us to correct data that is inaccurate or incomplete.
- Erasure — ask us to delete your data in certain circumstances.
- Restrict or object to our processing, including direct marketing.
- Data portability — receive your data in a portable format.
- Withdraw consent at any time where we rely on it.
To exercise any of these rights, email Info@roarhousehold.com. We will respond within one month, and we won't charge a fee in most cases.
08International transfers
We aim to keep your data within the UK or the European Economic Area. Where a provider processes data outside these areas, we make sure appropriate safeguards are in place — such as an adequacy decision or the UK's International Data Transfer Agreement — so your data receives an equivalent level of protection.
09Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we take all reasonable steps to keep your information safe and to notify you and the relevant authority of any breach where legally required.
10Changes to this policy
We may update this policy from time to time to reflect changes in the law or how we operate. When we do, we'll revise the "last updated" date at the top of this page. Significant changes will be made clear on the site.
11Contact & complaints
For any privacy question or to exercise your rights, contact us at Info@roarhousehold.com, or write to us at: Cedo Ltd, Halesfield 11, Telford, Shropshire, TF7 4LZ, United Kingdom.
If you are unhappy with how we have handled your data, you have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk or by calling their helpline on 0303 123 1113. We'd appreciate the chance to put things right first, so please do get in touch with us before you approach the ICO.